SMS Messaging Service Terms, Conditions & Privacy Policy
Sibi Elite Services / Sibi Solutions Logistics respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:
- Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
- Data Usage: We use your data solely for Account Notification and Marketing.
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
- Messages are recurring, and message frequency varies.
- Contact Sibi Elite Services / Sibi Solutions Logistics at 877-742-4358 or bookings@sibielite.com for HELP or to STOP receiving messages.
- Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to bookings@sibielite.com or 877-742-4358. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and we will remove your number from our list within 24 hours.
- You can send HELP for additional assistance, and you will receive a text including our phone number, email and website. We are here to help you.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Sibi Elite Services / Sibi Solutions Logistics will not sell, rent, or share the collected mobile numbers.
General Privacy Policy
Sibi Elite Services – Effective date: October 12, 2026
This section covers all of your information, not just text messages. (For SMS-specific terms, see above.)
Sibi Elite Services, a DBA of SIBI Solutions Logistics LLC, a Kentucky limited liability company (“we,” “us”), respects your privacy. This explains what information we collect when you book or ride with us, by phone, on our website, or in our mobile app, and how we use it.
What we collect
- Contact details – your name, phone number, and email address.
- Trip details – pickup and drop-off locations, dates and times, flight numbers, passenger count, and special requests.
- Payment information – processed securely by our payment provider (Stripe, including Apple Pay, for app bookings; our reservation platform’s processor for phone and website bookings). We do not store full card numbers on our systems.
- Booking records – reservations, confirmations, and communication history, kept in our reservation platform (Limo Anywhere).
- Account information (app, optional) – if you create an account, a user ID and your ride and payment history (see “Customer accounts” below).
Our mobile app
- You can request a ride in the app without creating an account – we ask for your name, phone, email, and trip details for that booking.
- Track my ride looks up your trip by your confirmation number and the email you booked with. It shows your trip status and, while your chauffeur is actively en route, the vehicle’s live location on a map – that is your assigned vehicle’s location, not your own device’s location. Location tracking stops automatically once your ride is complete.
- The app does not access or collect your device’s location. It does not request location permission. Pickup and drop-off addresses are only the ones you type in.
- Card details you add in the app are handled by Stripe (or Apple Pay); we receive a reference to your saved payment method, never the card number itself.
Customer accounts (optional)
Creating an account is optional. It lets you see your past and upcoming rides in one place.
- Sign-in without a password. You sign in with your email address. We email you a one-time 6-digit code, which you enter in the app. We never ask you to create or store a password.
- What your account stores: your name, email address, phone number, a user ID we assign, and your ride history and payment history (amounts, dates, status, and a payment reference). Payments are processed by Stripe and Apple Pay; we do not receive or store your card numbers.
- How we use it: only to sign you in, show your rides and receipts, and provide the service you booked. We do not use account data for tracking or advertising, and we do not sell it.
Deleting your account
You can delete your account at any time directly in the app: My rides > Account > Delete my account.
When you delete your account:
- Your account and its sign-in are removed, and you are signed out on all devices (all active sessions end).
- Your personal details (name, email, phone) are removed from past rides. We keep basic, de-identified ride and payment records only where needed for accounting, tax, and legal purposes.
- Records already held by our payment processor or reservation platform are handled under their retention rules; contact us and we will request deletion where the law allows.
You can also ask us to delete your account or data by contacting us (see “Privacy requests” below).
Cookies and analytics
Our website uses Google Analytics to understand how visitors use the site, and a chat widget to answer questions in real time. These tools may use cookies or similar technology. We use this information to improve our website and service, not to sell it. You can control cookies through your browser settings.
How we use it
- To provide your transportation service – confirmations, chauffeur details, pickup reminders, and receipts.
- To respond to your questions and manage changes or cancellations.
- To run your optional app account – sign-in codes and your ride history.
- With your consent, to send occasional offers (such as returning-guest discounts). Every offer email tells you how to opt out, and replying “unsubscribe” stops them.
What we never do
- We do not sell or rent your personal information.
- We do not share your information with third parties for their marketing.
- We do not track you across other companies’ apps or websites.
Who we share with
Only the service providers needed to run our business: our reservation platform (Limo Anywhere), our payment processors (Stripe, including Apple Pay, and our reservation platform’s processor), our email provider (to deliver sign-in codes and confirmations), our hosting provider, our vehicle-tracking provider (used only to show your assigned vehicle’s location during an active ride), and – if your trip is fulfilled with a trusted affiliate operator – the details needed to complete that trip. Each is bound to use your information only for that purpose. We may also disclose information when required by law.
How long we keep it
We keep booking records as long as needed for business, tax, and legal purposes, then delete or anonymize them. App account data is kept until you delete your account, after which personal details are removed as described above.
How we protect your information
We use industry-standard precautions, including working with payment and hosting providers that are themselves PCI-compliant, to protect your information. Sign-in codes are single-use and expire shortly after they are sent. No system can be guaranteed 100% secure, and we ask that you also take care to keep your own devices and email account secure.
Children’s privacy
Our services are not directed at children, and we do not knowingly collect personal information from anyone under 13.
California residents
If you are a California resident, you have the right to ask what personal information we hold about you and to request its deletion. As stated above, we do not sell personal information. To make a request, contact us using the details below.
Your choices
You may ask us to review, correct, or delete your personal information, or to stop marketing messages, at any time. App users can also delete their account in the app (My rides > Account > Delete my account).
Privacy requests and contact
For any privacy question or request (access, correction, deletion, or opt-out), contact:
Sibi Elite Services (SIBI Solutions Logistics LLC)
Phone: (877) 742-4358
Email: bookings@sibielite.com (please use the subject line “Privacy Request”)
Website: sibielite.com
We respond to privacy requests within 30 days. We may ask you to confirm your identity, for example by sending a code to the email on your booking, before acting on a request.
We may update this policy from time to time; the latest version is always available on this page and with our booking terms. If we make material changes, we will update the effective date above.